L1 Technical Support Engineer

Hammerjack Pty Ltd; Western Visayas; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hammerjack Pty Ltd seeks a dedicated Technical Support Engineer I to join our team in providing prompt IT support to customers. The role covers diagnosing hardware, software and network issues, and coordinating with other teams to resolve escalations.

The candidate should have a CS/IT degree (or equivalent), at least 1 year of relevant experience, and be capable of on-site support. Willingness to travel and work irregular hours may be required.

Qualifications

• Bachelor/College degree in CS/IT or equivalent; undergraduate with experience also considered.
• Minimum 1 year relevant experience.
• Proficient in Active Directory, Exchange Server, Terminal Services and virtualization technologies.

Responsibilities

• Respond promptly to customer inquiries and provide professional technical assistance.
• Diagnose and troubleshoot issues related to hardware, software, and networks.
• Collaborate with other support teams to resolve complex or escalated issues.
• Maintain detailed and accurate documentation of incidents, action taken, and resolutions.
• Escalate unresolved issues to appropriate internal teams as necessary.
• Provide on-site technical support when required.
• Continuously stay up-to-date with the latest industry trends and emerging technologies.
• Perform additional task as assigned by the immediate supervisor.

Skills

Analytical skills

Problem-solving

Documentation

Excellent communication

Independent work

Willingness to travel

Education

Bachelor/College degree in CS/IT

Undergraduate optional with experience

Tools

Active Directory

Exchange Server

Terminal Services

Virtualization technologies

Office 365

Windows Azure

MS Hyper-V

Remote Desktop Services

Oracle solutions

Unix systems

Job description

Job Description:

We are seeking a dedicated and skilled Technical Support Engineer I to join our team. The successful candidate will be responsible for delivering prompt and effective technical support to customers, addressing IT-related issues, incidents, and request. This role requires a solid understanding of IT systems and strong ability to diagnose and resolve technical problems.

Hiring Status: Talent Pooling

This position is currently open for talent pooling. Candidates who meet the qualifications will be considered and contacted should a suitable opportunity become available.

KEY RESPONSIBILITIES:

• Respond promptly to customer inquiries and provide professional technical assistance.
• Diagnose and troubleshoot issues related to hardware, software, and networks.
• Collaborate with other support teams to resolve complex or escalated issues.
• Maintain detailed and accurate documentation of incidents, action taken, and resolutions.
• Escalate unresolved issues to appropriate internal teams as necessary.
• Provide on-site technical support when required.
• Continuously stay up-to-date with the latest industry trends and emerging technologies.
• Perform additional task as assigned by the immediate supervisor.

QUALIFICATIONS:

• Must be located at Bacolod.
• Bachelor/College Degree in Computer Science, Information Technology, or equivalent. (undergraduate with prior experience will be considered)
• Minimum of 1 year relevant experience
• Proficient in Active Directory, Exchange Server, Terminal Services and virtualization technologies
• Office 365, Window Azure, and Microsoft server environments
• Supporting infrastructure across platforms such as Windows Server, MS Hyper-V, Remote Desktop Services
• Using ticketing system for incident management
• Familiarity with Oracle solutions, Unix systems, and Microsoft applications.
• Basic troubleshooting of networks, telephony, voice, and data systems
• Hands on experience with hardware and peripherals such as printers, networking devices, wireless equipment, laptops, and desktop
• Strong analytical , problem-solving and documentation skills.
• Excellent verbal and written communication skills.
• Ability to work independently
• Willingness to travel and work on weekends or holidays if required.
• Commitment to seeing tasks through to completion.