Technical Support Engineer L1

CallTek, Inc.; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

CallTek, Inc. is seeking a Technical Support Engineer in Cebu City to troubleshoot, diagnose, and resolve customer issues across software, hardware and network products, delivering accurate solutions in a timely manner.

You will work on-site with rotating shifts, maintain clear communication with customers, document interactions, and escalate complex cases to internal departments to ensure swift resolution and high customer satisfaction.

Qualifications

• Bachelor's degree in Computer Engineering or IT-related field.
• Excellent communication and interpersonal skills.
• Willing to work on-site and on a shifting schedule.
• Prior customer support experience is a plus.

Responsibilities

• Troubleshoot, diagnose, and resolve customer issues accurately and timely.
• Work with different systems, software, and hardware.
• Follow standard procedures to escalate unresolved issues to appropriate internal departments.

Skills

Strong communication skills

Interpersonal skills

Teamwork

Attention to detail

Basic computer proficiency

Customer service mindset

Willingness to learn

All levels of experience welcome

Education

Bachelor's degree in Computer Engineering or IT-related field

Job description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to elevate unresolved issues to the appropriate internal departments.

• Preferably with aBachelor's Degree in Computer Engineering, or any IT-related course.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• A passion for delivering excellent customer service.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.