Technical Support Engineer I — Payments & Networking

Global Payments Process Centre, Inc.; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Global Payments Process Centre, Inc. is seeking a Technical Customer Support Representative I to join our team and help shape the future of global commerce.

You will resolve end-user issues, handle requests via multiple channels, and contribute to smooth product installations. You’ll work in a fast-paced call center environment, using Microsoft Office and Google G-Suite, with focus on accuracy, speed, and clear communication.

Qualifications

• : At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services; familiar with workgroup procedures.
• Proficient with Microsoft Office and Google G-Suite; able to type at least 40 words per minute; strong written and oral communication; problem solving and attention to detail.

Responsibilities

• Resolve end-user issues through step-by-step instructions related to hardware, software and networking support.
• Field incoming support requests via phone, email, or online chat.
• Data entry of merchant information into the database using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Stay current with equipment options, features and functions as they relate to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Communicate fulfillment details across multiple departments through meetings and written updates.
• Provide tier 2 support for products released to Customer Service.
• Other duties as required by business conditions or as assigned.

Skills

Technical support

Bankcard industry

Communication skills

Problem solving

Typing 40 wpm

Tools

Microsoft Office

Google G-Suite

Job description

Global Payments Process Centre, Inc. is seeking a Technical Customer Support Representative I to join our team and help shape the future of global commerce.

You will resolve end-user issues, handle requests via multiple channels, and contribute to smooth product installations. You’ll work in a fast-paced call center environment, using Microsoft Office and Google G-Suite, with focus on accuracy, speed, and clear communication.