Technical Customer Support Representative I

Global Payments Process Centre, Inc.; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Global Payments Process Centre, Inc. is seeking a Technical Customer Support Representative I to join our team and help shape the future of global commerce.

You will resolve end-user issues, handle requests via multiple channels, and contribute to smooth product installations. You’ll work in a fast-paced call center environment, using Microsoft Office and Google G-Suite, with focus on accuracy, speed, and clear communication.

Qualifications

• : At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services; familiar with workgroup procedures.
• Proficient with Microsoft Office and Google G-Suite; able to type at least 40 words per minute; strong written and oral communication; problem solving and attention to detail.

Responsibilities

• Resolve end-user issues through step-by-step instructions related to hardware, software and networking support.
• Field incoming support requests via phone, email, or online chat.
• Data entry of merchant information into the database using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Stay current with equipment options, features and functions as they relate to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Communicate fulfillment details across multiple departments through meetings and written updates.
• Provide tier 2 support for products released to Customer Service.
• Other duties as required by business conditions or as assigned.

Skills

Technical support

Bankcard industry

Communication skills

Problem solving

Typing 40 wpm

Tools

Microsoft Office

Google G-Suite

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Technical Customer Support Representative I to join our ever evolving [insert team name here] team and help shape the future of global commerce.

What you’ll own

• In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.

• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.

• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.

• Schedule and complete installations of Global Payments products.

• Stay current with all equipment options, features and functions as it relates to the vendor/product.

• Meet or exceed production, quality, and attendance objectives of the department.

• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.

• Provide tier 2 support for products released to Customer Service

• Other duties as required by business conditions or as assigned.

What you’ll bring

• At least 1 year experience providing technical support to end users.

• Fundamental knowledge of the overall Bankcard Industry.

• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.

• Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.

• Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that gobeyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative –always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passionthat drives excellence in everything we set out to do.