Technical Support Specialist (Tier 2) - Hardware, Software & Networking

Global Payments Inc.; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Global Payments Inc. in Metro Manila seeks a customer service specialist to resolve end-user issues through step-by-step instructions on hardware, software and networking support.

You will field incoming requests by phone, email or chat and document merchant information accurately into the database, while coordinating installations when needed. Candidates should have at least 1 year of technical support experience, basic knowledge of the bankcard industry, and strong written and oral

Qualifications

• High school education required.

Responsibilities

• Resolve end-user issues through step-by-step instructions on hardware, software and networking support.
• Field incoming support requests via phone, email, or online chat.
• Data entry of merchant information into the database using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Provide tier 2 support for products released to Customer Service.
• Communicate fulfillment details across departments.

Skills

Technical support

Communication skills

Problem solving

Typing 40 wpm

Microsoft Office

Google Workspace

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

Global Payments Inc. in Metro Manila seeks a customer service specialist to resolve end-user issues through step-by-step instructions on hardware, software and networking support.

You will field incoming requests by phone, email or chat and document merchant information accurately into the database, while coordinating installations when needed. Candidates should have at least 1 year of technical support experience, basic knowledge of the bankcard industry, and strong written and oral