Technical CSR 1

Global Payments Inc.; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Global Payments Inc. in Metro Manila seeks a customer service specialist to resolve end-user issues through step-by-step instructions on hardware, software and networking support.

You will field incoming requests by phone, email or chat and document merchant information accurately into the database, while coordinating installations when needed. Candidates should have at least 1 year of technical support experience, basic knowledge of the bankcard industry, and strong written and oral

Qualifications

• High school education required.

Responsibilities

• Resolve end-user issues through step-by-step instructions on hardware, software and networking support.
• Field incoming support requests via phone, email, or online chat.
• Data entry of merchant information into the database using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Provide tier 2 support for products released to Customer Service.
• Communicate fulfillment details across departments.

Skills

Technical support

Communication skills

Problem solving

Typing 40 wpm

Microsoft Office

Google Workspace

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

Job Description:

Responsibilities:

• In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Stay current with all equipment options, features and functions as it relates to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
• Provide tier 2 support for products released to Customer Service
• Other duties as required by business conditions or as assigned.

Education:

• High school education

Experience, Knowledge and Skills:

• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.
• Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.