Technical Support Engineer - Complex Systems & Troubleshooting

Avid; Manila; On-site; PHP 279,000 - 558,000; Full time

Job summary

Avid is seeking a technical support specialist to help customers, field engineers, and certified technicians troubleshoot and resolve complex computer systems and software in Manila. You will diagnose, repair, and debug issues, ensuring rapid restoration of service and high customer satisfaction.

The role involves escalation to design and software engineering for reliability problems and may include customer training and installations as needed.

Qualifications

• Diagnose, troubleshoot, and repair complex computer systems and software.
• Escalate design, reliability, and maintenance issues to engineers.
• Provide customer training and installations when required.

Responsibilities

• Provide technical support to customers, field engineers, and certified technicians diagnosing and repairing complex computer systems and software.
• Respond to situations where standard documented processes have failed to isolate or fix problems in malfunctioning equipment and software.
• Report design, reliability, and maintenance problems or bugs to design engineers/software engineering.
• May be involved in customer training and installations.

Job description

Avid is seeking a technical support specialist to help customers, field engineers, and certified technicians troubleshoot and resolve complex computer systems and software in Manila. You will diagnose, repair, and debug issues, ensuring rapid restoration of service and high customer satisfaction.

The role involves escalation to design and software engineering for reliability problems and may include customer training and installations as needed.