Global Product Support Engineer for VIP Accounts & Field Issues

Teradyne Inc.

Lapu-Lapu

On-site

PHP 900,000 - 1,300,000

Full time

11 days ago

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Job summary

Teradyne in the Philippines is seeking an experienced Product Support Engineer to be the technical partner for VIP accounts and strategic customers. You will resolve critical field issues, analyze reliability of Teradyne test platforms, and collaborate with global field teams to uphold product quality and customer satisfaction.

The role demands a strong background in semiconductor test or complex electronic systems, plus 5+ years in customer-facing technical roles.

Qualifications

Bachelor's degree in electrical, electronics, computer, mechanical or manufacturing engineering (electromechanical preferred), or equivalent experience.
5+ years of relevant industry experience, including a customer-facing technical role leading implementations or field support.
Strong technical depth in semiconductor test, ATE or complex electronic systems, with hands-on field issue experience.
Excellent critical thinking and structured problem solving (8D, RCA or FMEA).
Clear, collaborative verbal and written communication with customers, from engineers to executives, plus strong presentation skills.
Experience guiding engineers, programs or cross-functional teams.
Willing to travel up to 25%.

Responsibilities

Provide technical expertise and field support across Teradyne platforms.
Build trusted technical relationships with VIP accounts and new design-in prospects.
Own resolution of critical field escalations with field and factory teams.
Develop and deliver training to customer-facing teams.
Deliver analytics dashboards and KPI reports for customers.