Technical Support Pro: Troubleshooting, Training & Insights

51talk; Eastern Manila District; On-site; PHP 279,000 - 502,000; Full time

Job summary

51talk is seeking an experienced Technical Support Specialist in Metro Manila to handle end‑to‑end tech support, monitor devices and networks, and drive issue resolution. You will assess risks, maintain documentation, and deliver training to users and staff.

The role emphasizes strong English communication, analytical thinking, and the ability to work with remote and on‑site teams to sustain service quality and data security.

Qualifications

• Graduate of IT, CS, CE with relevant technical experience.
• At least 2 years in Helpdesk, Desktop Support, or Technical Support.
• Knowledge of Windows 10/11, hardware, software, drivers, peripherals.
• Understanding of TCP/IP, DNS, Wi‑Fi, and internet troubleshooting.
• Ability to diagnose performance and system issues.
• Familiarity with remote support tools, ticketing systems, documentation, and log analysis.
• Proficient in Excel and PowerPoint for reporting.
• Good English communication for non‑technical users.
• Strong analytical, problem‑solving, organizational, and presentation skills.

Responsibilities

• Technical Support and Troubleshooting for computer, software, and network issues.
• Device and Network Monitoring to ensure performance and reliability.
• Technical Compliance, risk assessment, and recommended improvements.
• Ticket, Incident, and Complaint Management from report to resolution.
• Root‑Cause Analysis and coordinated resolution of recurring issues.
• Technical Follow‑up and cross‑team coordination.
• Technical Training and Documentation, including guides and FAQs.
• Reporting, Continuous Improvement, and Data Security practices.

Skills

Tech Support

Troubleshooting

Device Monitoring

Network Monitoring

Root Cause Analysis

Incident Management

Documentation

Reporting

Data Security

Communication

Remote Support

AI Tools (adv)

Automation (basic)

Scripting (Python/PowerShell/SQL)

Training & Knowledge Sharing

Education

Bachelor's degree in IT / Computer Science / Computer Engineering

Job description

51talk is seeking an experienced Technical Support Specialist in Metro Manila to handle end‑to‑end tech support, monitor devices and networks, and drive issue resolution. You will assess risks, maintain documentation, and deliver training to users and staff.

The role emphasizes strong English communication, analytical thinking, and the ability to work with remote and on‑site teams to sustain service quality and data security.