Technical Support Engineer

Avid Technology; Manila; On-site; PHP 312,000 - 469,000; Full time

Job summary

Avid Technology in Manila is seeking a technically skilled support professional to diagnose, troubleshoot, and resolve complex computer systems and software issues for customers and field engineers.

You will respond when standard processes fail, report bugs to design and engineering teams, and may train customers during installations. Avid values passion, collaboration, and a customer-focused mindset in a fast-growing environment.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Provides technical support to customers, field engineers, and certified technicians who are diagnosing, troubleshooting, repairing, and debugging complex computer systems and/or complex software. Responds to situations where standard documented processes have failed to isolate or fix problems in malfunctioning equipment and software. Reports design, reliability, and maintenance problems or bugs to design engineers/software engineering. May be involved in customer training and installations. Provides direct support to customers/users where the product is highly technical or sophisticated in nature, such as with systems level software, and where the user may have a technical background.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!