Technical Support Engineer | Hybrid (Ortigas), Midshift

Twoconnect; Pasig; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

HMO with 2 free dependents

20 annual leaves + 1 birthday leave

Opportunities to work with global companies

Engaging company outings

Job summary

Twoconnect is seeking a Technical Support Engineer based in the Philippines. The role involves managing incidents across Mac and Windows environments. Ideal candidates will possess strong IT support experience and eagerness for team management. Responsibilities include incident management, troubleshooting, and supporting VoIP systems.

The position offers a hybrid work model, competitive benefits, and opportunities for career growth through training and team activities. Join us at Twoconnect to be part of a supportive, inclusive work culture.

Qualifications

• Minimum 5 years of experience in IT support and systems engineering.
• Proficiency in both MacOS and Windows operating systems.
• Solid understanding of hardware and software troubleshooting.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Manage and resolve Level 1 and Level 2 incidents and service tickets.
• Configure, maintain, and troubleshoot hardware and software.
• Monitor system performance, availability, and reliability.
• Collaborate with teams to design, implement, and optimise IT infrastructure.

Skills

Incident management

System configurations

Cross-platform support

VoIP systems

Cybersecurity principles

Network administration

Problem-solving

Communication skills

Tools

MacOS

Windows

TCP/IP

DNS

DHCP

Job description

We are seeking a Technical Support Engineer with strong hands‑on experience in incident management, system configurations, and cross‑platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows environments but will also be open to training and development opportunities that prepare them to lead or manage a team in the future.

Responsibilities

• Manage and resolve Level 1 and Level 2 incidents and service tickets, ensuring timely response and resolution.
• Configure, maintain, and troubleshoot hardware and software across MacOS and Windows platforms.
• Administer and support VoIP systems and other enterprise applications.
• Monitor system performance, availability, and reliability, escalating issues when necessary.
• Collaborate with cross‑functional teams to design, implement, and optimise IT infrastructure.
• Participate in training and mentorship programs to develop leadership and team management skills.
• Assist in cybersecurity tasks, including patch management, endpoint protection, and monitoring.
• Support network administration activities such as user access, connectivity troubleshooting, and basic configuration.
• Document processes, configurations, and incident resolutions to maintain knowledge bases and improve efficiency.

Qualifications

• Minimum 5 years of experience in IT support and systems engineering, with strong exposure to incident and ticket management.
• Proficiency in both MacOS and Windows operating systems.
• Hands‑on experience with VoIP systems and enterprise applications.
• Solid understanding of hardware and software troubleshooting.
• Knowledge of cybersecurity principles and practices.
• Familiarity with network administration (LAN/WAN, TCP/IP, DNS, DHCP).
• Strong problem‑solving skills and ability to work under pressure.
• Excellent communication skills and willingness to grow into a leadership role.

Preferred Skills

• Exposure to ITIL practices or similar service management frameworks.
• Certifications such as CompTIA Network+, Security+, or Microsoft/Apple technical certifications are a plus.
• Interest in developing leadership and management capabilities through training and mentorship.

Benefits

• Hybrid – onsite on Mondays, Wednesdays and Fridays.
• Monday to Friday 2:00pm – 11:00pm PHT.
• HMO with 2 free dependents and other medical reimbursements.
• 20 annual leaves + 1 birthday leave.
• Government‑mandated benefits.
• Opportunities to work with leading companies in Australia and beyond.
• Training programmes for career development.
• Engaging company outings, team activities and wellness sessions.
• Supportive, inclusive culture.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.