Technical Support & Customer Service Specialist

Wipro Ltd.; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Wipro Limited in the Philippines is seeking an attentive Customer Service Specialist to provide effective technical support and resolve client issues, directly or via timely escalation to meet SLAs. You will handle incoming requests by phone or email, document details, and update records in the RAVE system while maintaining high-quality service.

The role focuses on troubleshooting, knowledge-building, and clear communication to ensure customer satisfaction.

Qualifications

• Experience in customer service and issue resolution.
• Strong communication and documentation skills.
• Ability to follow processes and escalate when needed.

Responsibilities

• Field incoming help requests via phone and email in a courteous manner.
• Document user information and nature of the problem.
• Update availability in the RAVE system.
• Record, track, and document queries and resolutions.
• Follow standard processes to resolve all client queries.
• Escalate serious issues to Team Leader when needed.
• Provide product support and resolution by diagnosing issues.
• Maintain logs and communicate with customers effectively.

Skills

Customer Service

Problem Solving

Communication

Documentation

Escalation

Tools

RAVE system

Job description

Wipro Limited in the Philippines is seeking an attentive Customer Service Specialist to provide effective technical support and resolve client issues, directly or via timely escalation to meet SLAs. You will handle incoming requests by phone or email, document details, and update records in the RAVE system while maintaining high-quality service.

The role focuses on troubleshooting, knowledge-building, and clear communication to ensure customer satisfaction.