Retail Tech Support Specialist

Wipro Ltd.; Compostela; On-site; PHP 312,000 - 402,000; Full time

Job summary

Wipro Ltd. in Cebu City, Philippines, is hiring a Retail Associate to deliver technical support and excellent customer service. The role focuses on resolving client issues, managing inquiries via calls and emails, and escalating where necessary to meet contract SLAs.

The position emphasizes practical problem solving, documentation of interactions, and maintaining knowledge bases to improve resolution times, while supporting customers through product navigation and feature explanations.

Qualifications

• Customer service skills required for handling product and service inquiries.

Responsibilities

• Handle incoming client requests via phone and email with courtesy.
• Document client details and issues with accuracy in the system.
• Resolve product and service queries within SLA guidelines.
• Escalate complex issues to Team Leader as needed.
• Maintain logs of queries and resolutions to identify trends.
• Provide product guidance and troubleshooting to customers.
• Ensure clear communication about product information and disclosures.

Skills

Customer Service

Job description

Wipro Ltd. in Cebu City, Philippines, is hiring a Retail Associate to deliver technical support and excellent customer service. The role focuses on resolving client issues, managing inquiries via calls and emails, and escalating where necessary to meet contract SLAs.

The position emphasizes practical problem solving, documentation of interactions, and maintaining knowledge bases to improve resolution times, while supporting customers through product navigation and feature explanations.