Service Desk Specialist | First-Line IT Support

Wipro Ltd.; Quezon City; On-site; PHP 260,000 - 380,000; Full time

Job summary

Wipro Limited in the Philippines seeks a service desk professional to be the first point of contact for B2B users, troubleshooting end-user issues while ensuring service standards are met. You will resolve queries, document incidents, and maintain records of actions taken.

You will log tickets, track progress, communicate updates to customers, and escalate when needed, collaborating with internal teams to drive continual improvements and deliver reliable support experiences.

Qualifications

• Mandatory skills: TIS Service Desk.

Responsibilities

• Be the first point of contact for B2B users calling Wipro Service Desk.
• Respond to queries from calls, portal, emails, and chats from clients.
• Log all service desk tickets using the defined tracking software.
• Maintain scorecard per SoW with respect to TAT, SLA & hits.
• Manage queries or escalate according to helpdesk policies and framework.

Skills

TIS Service Desk

Job description

Wipro Limited in the Philippines seeks a service desk professional to be the first point of contact for B2B users, troubleshooting end-user issues while ensuring service standards are met. You will resolve queries, document incidents, and maintain records of actions taken.

You will log tickets, track progress, communicate updates to customers, and escalate when needed, collaborating with internal teams to drive continual improvements and deliver reliable support experiences.