Healthcare Support & Claims Specialist

Wipro Ltd.; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Wipro Limited in the Philippines is seeking a customer service professional to provide effective technical support and handle customer calls. You will resolve issues directly or escalate promptly to meet process SLAs, while documenting interactions and maintaining confidentiality of information.

The role requires strong English communication, PC skills, and willingness to work shifting schedules, including graveyard shifts or holidays as needed.

Qualifications

• Senior high school graduate or 2 years in college or a college graduate.
• Call center experience optional depending on program.
• Experience in similar role may be required for specific programs.

Responsibilities

• Handle inbound and outbound calls according to defined quality and policies.
• Deliver excellent customer service and ensure customer satisfaction on all calls.
• Document each call accurately in the system.
• Address customer queries and concerns with first-time resolution when possible.
• Escalate to proper parties following established protocols.
• Comply with all company policies and procedures.
• Stay updated on Information Security and company guidelines.
• Maintain confidentiality of customer information at all times.

Skills

English communication

PC skills

Analytical skills

Motivational fit

Shift work

Education

Senior high school or college course

College graduate

Job description

Wipro Limited in the Philippines is seeking a customer service professional to provide effective technical support and handle customer calls. You will resolve issues directly or escalate promptly to meet process SLAs, while documenting interactions and maintaining confidentiality of information.

The role requires strong English communication, PC skills, and willingness to work shifting schedules, including graveyard shifts or holidays as needed.