Technical Support Advisor (Portuguese)

Visa Hunt; España; Hybrid; PHP 2,033,000 - 2,469,000; Full time

Job summary

Visa Hunt in A Coruña, Spain, is hiring a Portuguese-speaking Technical Support Advisor for a leading outsourcing/BPO project. You will resolve technical issues, leveraging IT background and cloud tools, while delivering excellent customer service in Portuguese and English.

The role offers on-site work with the possibility to work remotely from anywhere in Spain, and includes comprehensive training. Candidate should be customer-focused, with strong problem-solving skills and the ability to

Qualifications

• Fluent in Portuguese and English with strong written and spoken communication.
• Background in IT technologies or cloud solutions is valuable.
• Experience with Microsoft 365 apps is beneficial.

Responsibilities

• Provide technical support for a project with a software development company.
• Troubleshoot and resolve technical issues using IT skills.
• Collaborate with cross-functional teams to ensure project success and customer satisfaction.
• Offer guidance and solutions to clients, ensuring timely resolutions.
• Contribute to process improvements based on technical expertise.

Skills

Portuguese language

English language

IT troubleshooting

Customer service

Tools

Office 365

Outlook

OneDrive

Exchange

SharePoint

Lync/Skype for Business

Windows OS

Job description

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese speaking Technical Support Advisor to join their teams in A Coruña.

Position: Technical Support Advisor

Location: A Coruña, Spain / On-Site

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Provide technical support and assistance for a project with a leading software development company.
• Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively.
• Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.
• Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges.
• Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.

REQUIREMENTS:

• Fluent in Portugal Portuguese and English, with strong proficiency in both written and spoken communication.
• Knowledge of Spanish is a plus.
• Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable.
• Ability to manage a wide range of customer interactions with professionalism and empathy.
• Strong critical thinking and problem-solving skills for effective resolution of issues.

OFFER:

• Full-time (39 hours) contract, Monday to Friday, with rotating shifts between 09:00 and 21:00.
• Dynamic and multicultural work environment.
• Strong focus on work-life balance.
• Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
• Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.
• Guidance and tools to reach career potential