Customer Service Representative with Italian (Lisbon)

Wibit Consulting & Services (WibitCS); España; On-site; PHP 2,067,539 - 2,756,719; Full time

Benefits offered by this job

Travel perks & exclusive discounts

Career development & growth

Friendly, international team environment

Job summary

A global travel and tourism brand in sunny Lisbon is looking for a Customer Service Representative who speaks fluent Italian. In this on-site role, you'll engage with customers across various channels and provide support for product queries. The ideal candidate is detail-oriented, organized, and eager to thrive in a fast-paced environment. Competitive pay, bonuses, and travel perks await you in this dynamic opportunity!

Qualifications

• Fluent Italian (C2) and good English (B2+).
• Previous experience in customer service is a plus.
• Must be detail-oriented and highly organized.

Responsibilities

• Interact with customers via phone, email, and social media.
• Provide information and support.
• Assist with product/service queries.

Skills

Fluent Italian (C2)

Solid English skills (B2+)

Strong communication abilities

Tech adaptability

Basic troubleshooting

Detail-oriented

Highly organized

Flexible and eager to grow

Job description

Are you passionate about helping people and solving problems? Join a top global travel & tourism brand in the heart of Lisbon! We’re looking for a Customer Service Representative who speaks Italian fluently and thrives in a fast-paced environment. ?

Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Fixed-term (6 months) with potential extension or permanent contract
Industry: Outsourcing | BPO | Travel & Tourism
Languages: Italian (C2), English (B2+)
Compensation: Base salary + performance incentives

What You’ll Be Doing

• Interact with customers via phone, email, live chat & social media
• Provide clear, accurate information and support
• Assist with product/service queries and basic troubleshooting
• Document cases and manage your support ticket queue
• Escalate complex issues to the appropriate teams
• Collaborate with internal departments for timely resolutions
• Share feedback to enhance customer experience

What We’re Looking For

• Native/fluent Italian (C2) & solid English skills (B2+)
• Strong communication abilities across channels
• Previous experience in customer service is a plus
• Fast learner with tech adaptability
• Able to troubleshoot basic technical issues
• Detail-oriented and highly organized
• Flexible and eager to grow in a dynamic team

What’s On Offer

• Be part of a global leader in travel & tourism
• Competitive base salary + bonuses
• Career development & growth within the BPO industry
• Friendly, international team environment
• Travel perks & exclusive discounts
• And much more!

Ready to start your journey in sunny Lisbon? Apply now and bring your Italian talent to a team that values your voice!

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