Entry Level Call Center Agent Hiring - Immediate Start

Neksjob Philippines; Iloilo City; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is seeking an entry-level Call Center Agent to join our on-site team in Iloilo City. You will handle inquiries by phone, email, and chat, providing product information and troubleshooting issues for customers.

We welcome strong communicators with good listening skills and basic computer proficiency. Training is provided, and performance-based incentives are offered to support growth and recognition.

Qualifications

• Entry-level position, no prior experience required.
• High school education or equivalent is acceptable for applicants.

Responsibilities

• Handle inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly explain company policies, available services, and account options to customers.
• Diagnose and troubleshoot customer issues in a calm, professional manner.
• Strive for first-contact resolution and efficient issue resolution.
• Maintain accurate customer records and document all interactions and changes.

Skills

Excellent communication

Active listening

Basic computer skills

Education

High school diploma or equivalent

Job description

Entry Level Call Center Agent Hiring - Immediate Start

On-site - Iloilo No Exp Required High/Senior High School Full-time

Chat

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus
• Incentives

Professional Development

• Job Training
• Professional Development

Join our team as a Customer Service Representative! You’ll assist customers via phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We’re looking for individuals with excellent communication skills, strong listening abilities, and basic computer proficiency.

Main Responsibilities

Manage inbound calls and assist customers with account details, product inquiries, and order updates.

Clearly communicate company policies, available services, and account options to customers.

Assess customer concerns and provide effective troubleshooting in a professional and composed manner.

Resolve issues efficiently, with a focus on achieving first-contact resolution.

Keep customer records updated and ensure all interactions and account changes are properly documented.

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