Technical Support Specialist - On-Site Iloilo

Neksjob Philippines; Iloilo City; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a dedicated on-site Call Center Agent in Iloilo with 1–3 years of experience and a High School diploma. The role focuses on supporting customers with technical concerns and providing step-by-step resolutions.

You will work full-time in a fast-paced environment, handling calls with professionalism. Responsibilities include troubleshooting, documenting issues, guiding customers through procedures, and escalating complex problems as needed.

Qualifications

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Responsibilities

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Skills

Call center experience

Communication skills

Troubleshooting

Active listening

Shift work

Education

High School / Senior High School

Tools

Basic computer skills

Technical troubleshooting basics

Job description

Neksjob Philippines is seeking a dedicated on-site Call Center Agent in Iloilo with 1–3 years of experience and a High School diploma. The role focuses on supporting customers with technical concerns and providing step-by-step resolutions.

You will work full-time in a fast-paced environment, handling calls with professionalism. Responsibilities include troubleshooting, documenting issues, guiding customers through procedures, and escalating complex problems as needed.