Customer Service Agent

Metacom Careers; Iloilo; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is seeking a Customer Service Agent to handle inquiries, provide product and service information, and support customer satisfaction on-site in Iloilo.

The role emphasizes documenting interactions, collaborating with the team, and staying updated on company policies to deliver accurate information and efficient solutions.

Qualifications

• Must have strong communication skills and empathy towards customer needs.
• Ability to handle multiple tasks and prioritize effectively.
• Willingness to work flexible hours, including evenings and weekends as needed.

Responsibilities

• Manage customer inquiries and provide accurate information on products and services.
• Resolve customer issues swiftly and effectively, ensuring high levels of satisfaction.
• Document customer interactions and feedback in the company database.
• Collaborate with team members to improve customer service processes.
• Maintain knowledge of company policies and updates to provide current information.

Skills

Customer service

Communication

Empathy

Job description

On-site - Iloilo No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO

Professional Development

• Job Training
• Professional Development

Description

• Manage customer inquiries and provide accurate information on products and services.
• Resolve customer issues swiftly and effectively, ensuring high levels of satisfaction.
• Document customer interactions and feedback in the company database.
• Collaborate with team members to improve customer service processes.
• Maintain knowledge of company policies and updates to provide current information.

Requirements

• Job Title: Customer Service Agent
• Job Function: Customer Service Representative
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
• Working Conditions: Willingness to work flexible hours, including evenings and weekends as needed.
• Qualities and Traits: Strong communication skills and empathy towards customer needs.
• Qualities and Traits: Detail-oriented with a problem-solving mindset.
• Qualities and Traits: Ability to work collaboratively in a team environment.