Technical Services Coordinator: Drive Efficient Healthcare Support

B. Braun Melsungen AG; Philippines; On-site; PHP 550,000 - 800,000; Full time

Benefits offered by this job

Group Term Life Insurance

Medical & Optical Reimbursement

Laptop provided

Maternity assistance

Training programs

Team-building events

Job summary

B. Braun Avitum Philippines, Inc. invites a Technical Service Coordinator to join our Customer Services team in Taguig.

You will manage customer service requests, schedule and dispatch Technical Service Executives, and ensure timely resolution of technical issues, acting as the primary liaison among customers, sales, service personnel and internal departments. You will also oversee preventive maintenance planning, customer updates and satisfaction monitoring, while collaborating with Sales,

Qualifications

• Bachelor’s degree in Engineering, Electronics, IT, Business Administration, or related field.
• 2–5 years of experience in service coordination, customer support, or field service management.
• Experience in medical devices, laboratory equipment, healthcare tech or IT services is an advantage.
• Strong organizational and scheduling skills; able to manage multiple priorities.
• Excellent communication and customer service abilities; proficient in MS Office and service management systems.

Responsibilities

• Service Coordination — Schedule technical service visits, installations, preventive maintenance, and repairs; dispatch TSEs based on skills, location, and workload.
• Customer Support — Receive and manage inquiries; provide updates on service schedules and progress; follow up to ensure satisfaction.
• Documentation — Maintain accurate service records, reports, and work orders in ServiceMax; track requests from initiation to closure.
• Operations Support — Coordinate spare parts availability and logistics; assist with installation planning and continuous improvement.
• Cross‑Functional Collaboration — Work with Sales, Operations, Logistics, and Technical Services; support quotations, contracts, and training.

Skills

Organizational skills

Scheduling

Communication

Microsoft Office

CRM

ERP

ServiceMax

Problem solving

Education

Bachelor’s degree in Engineering, Electronics, IT, Business Administration, or related field

Tools

CRM

ERP

ServiceMax

Job description

B. Braun Avitum Philippines, Inc. invites a Technical Service Coordinator to join our Customer Services team in Taguig.

You will manage customer service requests, schedule and dispatch Technical Service Executives, and ensure timely resolution of technical issues, acting as the primary liaison among customers, sales, service personnel and internal departments. You will also oversee preventive maintenance planning, customer updates and satisfaction monitoring, while collaborating with Sales,