Technical Service Executive - Ozamiz

B. Braun Group; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Group Term life Insurance

Medical and Optical Reimbursement

Maternity assistance

Training and development programs

Team building events

Job summary

B. Braun Philippines is seeking a Technical Service Executive to ensure optimal performance of dialysis machines and related systems. You will install, calibrate, and maintain equipment while training staff and documenting activities for quality and compliance.

You will build strong customer relationships, provide on-site and remote support, and collaborate with cross-functional teams to drive service excellence. Travel to client sites is expected as part of the role.

Qualifications

• Bachelor's degree in Biomedical Engineering, Electronics, Electrical Engineering or related field.
• Minimum 3 years' experience servicing medical equipment; dialysis/renal care is a plus.
• Strong technical knowledge of dialysis machines and ancillary equipment.
• Excellent communication and documentation skills.
• Willingness to travel to client sites for on-site support.

Responsibilities

• Install, commission, and inspect medical equipment per standards.
• Perform preventive and corrective maintenance and calibration.
• Provide on-site and remote technical support and document interactions.
• Deliver training to biomedical engineers and clinical staff.
• Maintain service records in ServiceMax and other systems.
• Collaborate with cross-functional teams to resolve issues.

Skills

Troubleshooting

Diagnostic skills

Communication skills

Independent worker

Travel readiness

Education

Bachelor's degree in Biomedical Engineering / Electronics / Electrical Engineering

Tools

ServiceMax

Job description

Are you passionate about technical service excellence and supporting healthcare operations? If so, this opportunity could be for you! Join us at B. Braun, a global leader in medical devices, where your expertise will ensure safe, reliable, and compliant operation of our machines in hospitals and ambulatory centers. Take the next step in your career with us and help shape the future of healthcare!

As a Technical Service Executive at B. Braun, you play a vital role in ensuring optimal performance of dialysis machines and ancillary systems. You will be responsible for installation, preventive and corrective maintenance, calibration, troubleshooting, and technical training for end users. Beyond technical expertise, you will build strong customer relationships, act as the primary technical contact, and support service excellence through accurate documentation and collaboration with cross‑functional teams.

Your Key Responsibilities

• Installation and Commissioning — Install, inspect, and commission medical equipment per manufacturer and regulatory standards.
• Preventive and Corrective Maintenance — Perform scheduled maintenance, diagnose, and repair complex electro‑mechanical, hardware, and software faults.
• Calibration and Testing — Conduct calibration, functional testing, and performance verification to ensure accuracy and compliance.
• Customer Support — Provide on‑site and remote technical support, document interactions, and build trust‑based relationships.
• Service Documentation — Record all service activities promptly in ServiceMax and other B. Braun systems.
• Training — Deliver technical training to biomedical engineers and clinical staff on maintenance and troubleshooting.
• Compliance and Safety — Follow B. Braun quality systems, safety policies, and healthcare regulations.
• Cross‑Functional Collaboration — Work with technical support, sales, and operations to resolve issues and drive improvement.

Requirements

• Must have a Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field (preferred).
• Must have at least three years of experience in servicing medical equipment; dialysis or renal care experience is an advantage.
• Strong technical knowledge of dialysis machines and ancillary equipment, including calibration and maintenance procedures.
• Strong troubleshooting and diagnostic skills with the ability to repair complex electro‑mechanical, hardware, and software issues.
• Must be proficient in service documentation systems and able to record activities accurately.
• Excellent communication skills for training biomedical engineers, clinical staff, and interacting with customers.
• Willingness to travel to client sites and provide on‑site technical support.
• Ability to work independently, prioritize tasks effectively, and respond promptly to technical emergencies.

What sets B. Braun apart?

B. Braun is dedicated to protecting and improving global health. Established in the Philippines in 1985, it leverages over 185 years of innovation from its parent company, B. Braun Melsungen AG, which operates in 64+ countries. Initially focused on sutures and disposables, B. Braun Philippines has grown over 39 years to employ more than 800 sales and service professionals.

We now offer advanced dialysis treatments and a broad range of healthcare solutions, including infusion devices, surgical instruments, sutures, regional anaesthesia, haemodialysis machines, disposables, value‑added drugs, and clinical nutrition, delivering comprehensive patient care across the country.

What can we offer you?

• Group Term life Insurance
• Medical and Optical Reimbursement
• Maternity assistance
• Training and development programs
• Engage in fun activities and team building events

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.