Technical Service Coordinator

B. Braun Ltd; Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

B. Braun Ltd is seeking a Technical Service Coordinator to manage service requests, schedule field staff, and ensure timely resolution of issues. This role acts as the primary liaison among customers, sales, and technical teams.

Requirements include a Bachelor's degree in a technical field and 2–5 years in service coordination or customer support. Experience with medical devices and CRM/ERP systems is advantageous.

Qualifications

• Bachelor's degree or technical diploma in a related field.
• 2–5 years of experience in service coordination or customer support.
• Experience with medical devices or healthcare tech is a plus.

Responsibilities

• Coordinate technical service visits, installations, maintenance, and repairs; dispatch technicians.
• Receive inquiries, provide updates, and follow up to ensure customer satisfaction.
• Maintain service records, reports, and work orders in ServiceMax.
• Coordinate spare parts availability and logistics; support installation planning.
• Collaborate with Sales, Operations, Logistics, and Technical Services on quotes, contracts, and training.

Skills

Organizational skills

Scheduling

Communication

Customer service

Microsoft Office

CRM

ERP

ServiceMax

Education

Bachelor's degree in Engineering/Electronics/IT/Business Administration

Tools

CRM

ERP

ServiceMax

Job description

Are you passionate about service coordination and delivering excellent customer support? If so, this opportunity could be for you! Join us at B. Braun, a global leader in medical technology, where your expertise will help ensure timely technical service, strengthen customer relationships, and drive operational efficiency. Take the next step in your career with us and help shape the future of healthcare!

As a Technical Service Coordinator, you will manage customer service requests, schedule and dispatch Technical Service Executives (TSEs), and ensure timely resolution of technical issues. You will serve as the primary liaison between customers, sales teams, technical service personnel, and internal departments, while also overseeing preventive maintenance planning, customer updates, and satisfaction monitoring.

Key Responsibilities

Service Coordination — Schedule technical service visits, installations, preventive maintenance, and repairs; dispatch TSEs based on skills, location, and workload.

Customer Support — Receive and manage inquiries; provide updates on service schedules and progress; follow up to ensure satisfaction and escalates complex issues when needed.

Documentation — Maintain accurate service records, reports, and work orders in ServiceMax; track requests from initiation to closure.

Operations Support — Coordinate spare parts availability and logistics; assist with installation planning and continuous improvement initiatives.

Cross‑Functional Collaboration — Work closely with Sales, Operations, Logistics, and Technical Services teams; support quotations, contracts, and customer training activities.

Requirements

Must have a Bachelor’s degree in Engineering, Electronics, IT, Business Administration, or related field (technical diploma may be considered).

Minimum 2–5 years of experience in service coordination, customer support, or field service management.

Experience in medical devices, laboratory equipment, healthcare technology, IT services, or related industries is an advantage.

Strong organizational and scheduling skills; ability to manage multiple priorities.

Excellent communication and customer service abilities.

Proficiency in Microsoft Office and service management systems (CRM, ERP, ServiceMax).

Strong problem‑solving and analytical skills; attention to detail and accuracy in documentation.

Ability to work independently and collaboratively with stakeholders.

Employees at B. Braun are driven by one common vision – to protect and improve the health of people around the world. Every minute, somewhere around the world, a B. Braun product or service is being used by a patient to recover from illness or a doctor to save someone’s life. This knowledge breathes life into our work every day and motivates us to continually improve our solutions by working closely with medical practitioners and partners in constructive dialogue.

Employees at B. Braun are driven by one common vision – to protect and improve the health of people around the world. Every minute, somewhere around the world, a B. Braun product or service is being used by a patient to recover from illness or a doctor to save someone’s life. This knowledge breathes life into our work every day and motivates us to continually improve our solutions by working closely with medical practitioners and partners in constructive dialogue.