Coordinator - Technical Services

B. Braun; Pateros; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Group Term Life Insurance

Medical and Optical Reimbursement

Company laptop/iPad provided

Maternity assistance

Training and development programs

Team-building events

Job summary

B. Braun in the Philippines is seeking a Technical Service Coordinator to manage customer service requests, schedule Technical Service Executives, and ensure timely resolution of issues.

You will serve as the primary liaison between customers, sales teams, and internal departments, while overseeing preventive maintenance planning, customer updates, and satisfaction monitoring. Strong organizational and communication skills, plus experience with CRM/ERP and ServiceMax, are valued; prior work in

Qualifications

• Bachelor’s degree or equivalent in a technical/ business field.
• 2–5 years in service coordination or customer support.
• Experience with medical devices or healthcare tech is a plus.
• Strong organization and scheduling abilities.
• Excellent communication and customer service skills.

Responsibilities

• Schedule technical service visits, installations, preventive maintenance, and repairs; dispatch TSEs based on skills, location, and workload.
• Receive and manage inquiries; provide updates on service schedules and progress; escalate complex issues when needed.
• Maintain accurate service records, reports, and work orders in ServiceMax; track requests from initiation to closure.
• Coordinate spare parts availability and logistics; assist with installation planning and continuous improvement initiatives.
• Work closely with Sales, Operations, Logistics, and Technical Services teams; support quotations, contracts, and customer training activities.

Skills

Organizational skills

Scheduling

Customer service

Communication

Microsoft Office

CRM/ERP familiarity

ServiceMax

Education

Bachelor's degree in Engineering / Electronics / IT / Business Administration

Tools

ServiceMax

CRM software

ERP software

Job description

Are you passionate about service coordination and delivering excellent customer support? If so, this opportunity could be for you! Join us at B. Braun, a global leader in medical technology, where your expertise will help ensure timely technical service, strengthen customer relationships, and drive operational efficiency. Take the next step in your career with us and help shape the future of healthcare!

As a Technical Service Coordinator, you will manage customer service requests, schedule and dispatch Technical Service Executives (TSEs), and ensure timely resolution of technical issues. You will serve as the primary liaison between customers, sales teams, technical service personnel, and internal departments, while also overseeing preventive maintenance planning, customer updates, and satisfaction monitoring.

Key Responsibilities

• Service Coordination - Schedule technical service visits, installations, preventive maintenance, and repairs; dispatch TSEs based on skills, location, and workload.
• Customer Support - Receive and manage inquiries; provide updates on service schedules and progress; follow up to ensure satisfaction and escalate complex issues when needed.
• Documentation - Maintain accurate service records, reports, and work orders in ServiceMax; track requests from initiation to closure.
• Operations Support - Coordinate spare parts availability and logistics; assist with installation planning and continuous improvement initiatives.
• Cross-Functional Collaboration - Work closely with Sales, Operations, Logistics, and Technical Services teams; support quotations, contracts, and customer training activities.

Requirements

• Must have a Bachelor’s degree in Engineering, Electronics, IT, Business Administration, or related field (technical diploma may be considered).
• Minimum 2-5 years of experience in service coordination, customer support, or field service management.
• Experience in medical devices, laboratory equipment, healthcare technology, IT services, or related industries is an advantage.
• Strong organizational and scheduling skills; ability to manage multiple priorities.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and service management systems (CRM, ERP, ServiceMax).
• Strong problem-solving and analytical skills; attention to detail and accuracy in documentation.
• Ability to work independently and collaboratively with stakeholders.

What sets B. Braun apart

B. Braun has been protecting and improving global health for over 185 years. In the Philippines, we’ve been serving patients since 1985, now with more than 800 sales and service professionals nationwide. Our advanced medical technologies, dialysis centers, and healthcare solutions are backed by innovation, continuous training, and a commitment to patient safety and satisfaction.

What can we offer you?

• Group Term Life Insurance
• Medical and Optical Reimbursement
• Provision of company laptop/iPad
• Maternity assistance
• Training and development programs
• Engage in fun activities and team-building events

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.