Technical Services Team Lead - Technical Services Team Lead - North Luzon

PHILIPPINE RENAL CARE INC; Pateros; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Group Term life Insurance

Medical and Optical Reimbursement

Maternity assistance

Training and development programs

Team building activities

Job summary

B. Braun Philippines is seeking a Technical Services Team Lead to oversee daily technical operations and a team of service engineers and technicians. You will ensure preventive and corrective maintenance, provide advanced technical support, and uphold safety and regulatory standards.

You will mentor staff, monitor performance, engage with customers, and drive continuous improvement to strengthen service excellence and customer satisfaction.

Qualifications

• Bachelor’s degree in Engineering or a related field.
• 5+ years in technical service for medical devices, preferably dialysis or life-sustaining equipment.
• Supervisory/leadership experience in technical or field service teams.

Responsibilities

• Lead service engineers/technicians, manage schedules and assignments.
• Oversee preventive and corrective maintenance and validate service reports.
• Monitor KPIs, conduct evaluations, and identify training needs.
• Act as technical liaison with hospitals and dialysis centers; handle critical issues.
• Improve service processes and manage spare parts and inventory while ensuring audits and safety compliance.

Skills

Team leadership

Customer engagement

Safety/compliance

Mentoring staff

Education

Bachelor’s degree in Engineering

Job description

Are you passionate about leading technical service teams and ensuring the reliability of life‑sustaining medical equipment? If so, this opportunity could be for you! Join us at B. Braun, a global leader in healthcare solutions, where your leadership will ensure safe, compliant, and high‑quality service delivery across hospitals and dialysis centers. Take the next step in your career with us and help shape the future of healthcare!

As a Technical Services Team Lead at B. Braun, you will oversee daily technical operations and manage a team of service engineers and technicians. You will ensure timely preventive and corrective maintenance, provide advanced technical support, and uphold compliance with safety and regulatory standards. Beyond operations, you will mentor staff, monitor performance, engage with customers and stakeholders, and drive continuous improvement initiatives to strengthen service excellence and customer satisfaction.

Your key responsibilities

• Team Leadership — Supervise service engineers/technicians, manage schedules and assignments, and ensure uninterrupted service delivery.
• Service Delivery — Oversee preventive and corrective maintenance, provide advanced technical expertise, and validate service reports for accuracy.
• Performance Management — Monitor KPIs, conduct evaluations, and identify training needs to develop team capability.
• Customer Engagement — Act as technical liaison with hospitals and dialysis centers, escalade critical issues, and support product demonstrations and training.
• Process Improvement — Enhance service processes, manage spare parts and inventory, and ensure compliance with audits, QMS, and safety standards.

Requirements

• Must have a Bachelor’s degree in Engineering, Electronics Engineering, Electrical Engineering, or a related field.
• Must have at least five years of experience in technical service for medical devices, preferably dialysis or other life‑sustaining equipment.
• Supervisory or leadership experience in technical or field service teams is preferred.
• Strong technical knowledge of hemodialysis machines, water treatment systems, and clinical equipment.
• Expertise in installation, calibration, troubleshooting, and maintenance.
• Familiarity with QMS, safety standards, and healthcare regulations.

What sets B. Braun apart?

B. Braun is dedicated to protecting and improving global health. Established in the Philippines in 1985, it leverages over 185 years of innovation from its parent company, B. Braun Melsungen AG, which operates in 64+ countries. Initially focused on sutures and disposables, B. Braun Philippines has grown over 39 years to employ more than 800 sales and service professionals.

We now offer advanced dialysis treatments and a broad range of healthcare solutions, including infusion devices, surgical instruments, sutures, regional anaesthesia, haemodialysis machines, disposables, value‑added drugs, and clinical nutrition, delivering comprehensive patient care across the country.

What can we offer you?

• Group Term life Insurance
• Medical and Optical Reimbursement
• Maternity assistance
• Training and development programs
• Engage in fun activities and team building events

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.