Technical Product Consultant I: Client Solutions

Automatic Data Processing, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Automatic Data Processing, Inc. (ADP) is seeking a NAS Technical Product Consultant I to analyze client systems, tailor design documents, and deliver customized reporting as part of implementation efforts. The role emphasizes deep client engagement, technical problem solving, and collaborative configuration work across teams.

The candidate will partner with project services to validate solutions, manage SLAs, and ensure successful client outcomes in a fast-paced, performance-driven environment.

Qualifications

• Bachelor's degree in HCM related field or equivalent education and experience.
• 3-4 years of experience in a client service environment.

Responsibilities

• Analyze existing client systems, interface requirements, business processes, and operations needs to determine client needs and appropriate solutions.
• Perform basic system configuration to support new and existing clients; consult with clients on configuration and best practices.
• Coordinate validation activities with Project Services and Implementation to ensure the system functions as intended.
• Proactively manage high-touch customer relationships; be the single point of contact for technical issues and SLAs.
• Support project planning with issue/risk documentation and team resolution.
• Troubleshoot across environments and OS, advising users on actions and necessary escalations.

Skills

Client consultation

System configuration

Project planning

Product support

Communication

Education

Bachelor's in HCM

Tools

N/A

Job description

Automatic Data Processing, Inc. (ADP) is seeking a NAS Technical Product Consultant I to analyze client systems, tailor design documents, and deliver customized reporting as part of implementation efforts. The role emphasizes deep client engagement, technical problem solving, and collaborative configuration work across teams.

The candidate will partner with project services to validate solutions, manage SLAs, and ensure successful client outcomes in a fast-paced, performance-driven environment.