NAS Talent TMS - Lyric Technical Product Consultant I

ADP; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ADP is seeking a NAS Technical Product Consultant I in the Philippines to manage client concerns across performance, compensation, succession and learning products. You will research and resolve issues via CRM, diagnose data or system problems, and proactively engage clients to ensure satisfaction and retention.

Responsibilities include handling inbound client queues, hosting client meetings, maintaining CRM client history, and coordinating with internal teams for timely deliverables and product

Qualifications

• Bachelor's degree in HCM related field or equivalent education and experience.
• 3–4 years of experience in a client service environment.
• Ability to manage multiple demands and stay focused.
• Strong client relationship skills.
• Proficiency with latest web technologies and operating systems.
• Experience or training in project management.
• Ability to work as part of a team.

Responsibilities

• Handle client admins/practitioners concerns to help manage employees' performance, compensation, succession and learning products.
• Research and resolve client issues using CRM systems.
• Diagnose and resolve issues related to data, application code, system performance, operating environment or third-party system problems.
• Proactively engage with client to ensure satisfaction, issue resolution and retention.
• Attend inbound client queue to resolve issues promptly.
• Host pre, in and post cycle client meetings to drive on-time deliverables.
• Maintain client partnership history in CRM.
• Submit incident/enhancement requests to Development for prioritization.
• Collaborate with internal delivery teams to ensure positive client experience.

Skills

Client relationship skills

Time management

Teamwork

Learning agility

Critical thinking

Analytical skills

Education

Bachelor's degree in HCM related field

Tools

CRM systems

Lab hardware and software

Operating systems

Job description

The NAS Technical Product Consultant I is responsible for handling all client admins/practitioners concerns to help them in managing their employees performance, compensation, succession and learning products offered by ADP, in order for them to feel well equipped, engaged, and rewarded as part of an organization. Research and resolve client issues using CRM systems. Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third party system problems. Proactively engage with client to ensure satisfaction, issue resolution and retention. Occupy inbound client queue to assist in resolving client issues in a timely manner. Proactively identify potential issues in design. Host pre, in and post cycle client meetings to drive an on time deliverable to client focused projects. Maintain client partnership history in CRM. Maintain lab hardware and software; load client databases and data for testing purposes. Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases. Participate in project work to evaluate application, enhance best practices and provide industry best practice/consultative recommendations for proactive services. Collaborate with internal delivery teams (to include Implementation, technical services, project services, product and development) to ensure positive client experience.

Bachelors degree in HCM related field or equivalent education and experience 3 4 years of experience working in a client service environment Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and elevate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical and time management skills Strong client/admin service orientation Experience or Training in Project Management

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.