Client-Facing Technical Product Consultant, HCM

ADP; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ADP is seeking a NAS Technical Product Consultant I in the Philippines to manage client concerns across performance, compensation, succession and learning products. You will research and resolve issues via CRM, diagnose data or system problems, and proactively engage clients to ensure satisfaction and retention.

Responsibilities include handling inbound client queues, hosting client meetings, maintaining CRM client history, and coordinating with internal teams for timely deliverables and product

Qualifications

• Bachelor's degree in HCM related field or equivalent education and experience.
• 3–4 years of experience in a client service environment.
• Ability to manage multiple demands and stay focused.
• Strong client relationship skills.
• Proficiency with latest web technologies and operating systems.
• Experience or training in project management.
• Ability to work as part of a team.

Responsibilities

• Handle client admins/practitioners concerns to help manage employees' performance, compensation, succession and learning products.
• Research and resolve client issues using CRM systems.
• Diagnose and resolve issues related to data, application code, system performance, operating environment or third-party system problems.
• Proactively engage with client to ensure satisfaction, issue resolution and retention.
• Attend inbound client queue to resolve issues promptly.
• Host pre, in and post cycle client meetings to drive on-time deliverables.
• Maintain client partnership history in CRM.
• Submit incident/enhancement requests to Development for prioritization.
• Collaborate with internal delivery teams to ensure positive client experience.

Skills

Client relationship skills

Time management

Teamwork

Learning agility

Critical thinking

Analytical skills

Education

Bachelor's degree in HCM related field

Tools

CRM systems

Lab hardware and software

Operating systems

Job description

ADP is seeking a NAS Technical Product Consultant I in the Philippines to manage client concerns across performance, compensation, succession and learning products. You will research and resolve issues via CRM, diagnose data or system problems, and proactively engage clients to ensure satisfaction and retention.

Responsibilities include handling inbound client queues, hosting client meetings, maintaining CRM client history, and coordinating with internal teams for timely deliverables and product