Technical Product Consultant I

AD; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Automatic Data Processing, Inc. (ADP) is seeking a NAS Technical Product Consultant I to analyze client systems, tailor design documents, and deliver customized reporting as part of implementation efforts. The role emphasizes deep client engagement, technical problem solving, and collaborative configuration work across teams.

The candidate will partner with project services to validate solutions, manage SLAs, and ensure successful client outcomes in a fast-paced, performance-driven environment.

Qualifications

• Bachelor's degree in HCM related field or equivalent education and experience.
• 3-4 years of experience in a client service environment.

Responsibilities

• Analyze existing client systems, interface requirements, business processes, and operations needs to determine client needs and appropriate solutions.
• Perform basic system configuration to support new and existing clients; consult with clients on configuration and best practices.
• Coordinate validation activities with Project Services and Implementation to ensure the system functions as intended.
• Proactively manage high-touch customer relationships; be the single point of contact for technical issues and SLAs.
• Support project planning with issue/risk documentation and team resolution.
• Troubleshoot across environments and OS, advising users on actions and necessary escalations.

Skills

Client consultation

System configuration

Project planning

Product support

Communication

Education

Bachelor's in HCM

Tools

N/A

Job description

the NAS Technical Product Consultant I is expected to perform the following Essential Duties & Responsibilities:

• Analysis & Consultation Analyzes existing client systems, interface requirements, business processes, and operations needs to determine client needs and appropriate solutions. Conducts project initiation activities/needs assessments. Develops design documents and customized reporting documents. Provides professional consulting services in the areas of product/service customizations, business processes, complex custom reports, and special projects as related to implementation efforts.


• Configuration & Integration Performs basic system configuration to support new and existing clients. Consults with clients on system and service configuration efforts, product adaptation, and best practice solutions.


• Validation Partners with Project Services and Implementation to leverage validation tools to ensure system will perform its intended functions.


• Client Service Proactively owns and manages high-touch customer relationships. Acts as a single point-of-contact for customer issues. Accountable for all technical/product issues and technical relationship. Seen as credible partner to the client in regard to technical issues. Ensures execution of all customer service level agreements (SLAs) for technical products. Considers the client perspective in order to provide efficient and effective solutions. Ability to use a variety of communication channels.


• Project Planning Partners with Implementation and Project Services to ensure issues and risks are documented and works with team members to resolve.


• Product Support Performs troubleshooting across a range of environments and operating systems and advises users of appropriate actions, escalating as necessary. Applies understanding of fundamental industry terminology, process flow, and structure to problem solving and communications.

Bachelors degree in HCM related field or equivalent education and experience 3 4 years of experience working in a client service environment Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and elevate to the appropriate level ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical and time management skills Strong client/admin service orientation

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.