People Leader: Client Success & Payroll Operations

Automatic Data Processing, Inc.; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a senior leader to guide payroll processing teams, prioritizing critical client issues and ensuring timely, high-quality results.

The role emphasizes mentorship, performance appraisal, and collaboration across ADP units to drive client satisfaction. The position requires at least five years of client service experience and two years in people leadership, with a strong background in HCM or related fields.

Qualifications

• Five+ years of client service experience.
• Two+ years of people leadership, subject matter, or mentor experience.
• Bachelor's degree in HCM or related field or equivalent education and experience.

Responsibilities

• Provide leadership and direction to the team to ensure timely, accurate payroll processing.
• Coach and develop associates; administer training and development plans.
• Manage escalations and resolve client issues, upholding ADP's integrity and service standards.

Skills

Client service leadership

People leadership

Time management

Communication

Education

Bachelor's degree in HCM or related field

HR/Payroll domain experience

Job description

Automatic Data Processing, Inc. seeks a senior leader to guide payroll processing teams, prioritizing critical client issues and ensuring timely, high-quality results.

The role emphasizes mentorship, performance appraisal, and collaboration across ADP units to drive client satisfaction. The position requires at least five years of client service experience and two years in people leadership, with a strong background in HCM or related fields.