Technical Onboarding Lead — Commercial Banking Solutions

JPMorganChase; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Technical Client Consultant to guide Commercial Banking Merchant Services clients through implementation and production transitions. You will provide technical consulting, resolve complex issues, and collaborate across teams to deliver best-in-class onboarding solutions.

You will support post-implementation transitions, advise on production validations, and ensure client satisfaction while adhering to regulatory and internal standards in a fast-paced

Qualifications

• Minimum 10 years of professional experience with 5+ years in Client Services, Implementations or Operations.
• At least 5 years diagnosing and resolving complex issues across applications, data messaging, and network connectivity.
• Ability to read and apply technical product specs for both transaction-based and file-based integrations.
• Strong strategic thinking and analytical problem-solving abilities.
• Excellent written and verbal communication, able to influence stakeholders at all levels.
• Collaborative mindset across functions and teams.
• Adaptive to dynamic environments and ambiguity.
• Ability to manage multiple initiatives in a deadline-driven setting.

Responsibilities

• Manage a rotating portfolio of Commercial Banking Merchant Services clients from implementation to production.
• Advise clients and internal teams on production validations including authorization, downgrades, settlement, and funding.
• Identify and elevate risks or issues to drive timely resolution and minimize client impact.
• Ensure compliance with regulatory and internal standards during onboarding and post-implementation.
• Translate client requirements into effective platform solutions for successful implementations.
• Define and approve end-to-end client solutions covering connectivity, processing, reporting, and reconciliation.
• Develop and execute a clear communication plan for clients and stakeholders during post-implementation and production validation.
• Track KPIs to measure success of production rollouts and provide data-driven updates to leadership.
• Foster a collaborative culture across functions and teams.
• Handle escalations professionally, with sound judgment and positive outcomes.
• Operate effectively in a dynamic, deadline-driven environment and manage multiple initiatives.

Skills

Client services

Implementations

Operations coordination

Analytical thinking

Communication skills

Stakeholder engagement

Adaptability

Time management

Issue resolution

Tools

SQL

Toad

Snowflake

Excel

Splunk

OpenSearch

Olly Search

Stratus

Tandem

Orbital

Commerce platforms

Job description

JPMorganChase in the Philippines seeks a Technical Client Consultant to guide Commercial Banking Merchant Services clients through implementation and production transitions. You will provide technical consulting, resolve complex issues, and collaborate across teams to deliver best-in-class onboarding solutions.

You will support post-implementation transitions, advise on production validations, and ensure client satisfaction while adhering to regulatory and internal standards in a fast-paced