Technical Implementation Manager I - Commercial & Investment Bank

JPMorganChase; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Technical Client Consultant to guide Commercial Banking Merchant Services clients through implementation and production transitions. You will provide technical consulting, resolve complex issues, and collaborate across teams to deliver best-in-class onboarding solutions.

You will support post-implementation transitions, advise on production validations, and ensure client satisfaction while adhering to regulatory and internal standards in a fast-paced

Qualifications

• Minimum 10 years of professional experience with 5+ years in Client Services, Implementations or Operations.
• At least 5 years diagnosing and resolving complex issues across applications, data messaging, and network connectivity.
• Ability to read and apply technical product specs for both transaction-based and file-based integrations.
• Strong strategic thinking and analytical problem-solving abilities.
• Excellent written and verbal communication, able to influence stakeholders at all levels.
• Collaborative mindset across functions and teams.
• Adaptive to dynamic environments and ambiguity.
• Ability to manage multiple initiatives in a deadline-driven setting.

Responsibilities

• Manage a rotating portfolio of Commercial Banking Merchant Services clients from implementation to production.
• Advise clients and internal teams on production validations including authorization, downgrades, settlement, and funding.
• Identify and elevate risks or issues to drive timely resolution and minimize client impact.
• Ensure compliance with regulatory and internal standards during onboarding and post-implementation.
• Translate client requirements into effective platform solutions for successful implementations.
• Define and approve end-to-end client solutions covering connectivity, processing, reporting, and reconciliation.
• Develop and execute a clear communication plan for clients and stakeholders during post-implementation and production validation.
• Track KPIs to measure success of production rollouts and provide data-driven updates to leadership.
• Foster a collaborative culture across functions and teams.
• Handle escalations professionally, with sound judgment and positive outcomes.
• Operate effectively in a dynamic, deadline-driven environment and manage multiple initiatives.

Skills

Client services

Implementations

Operations coordination

Analytical thinking

Communication skills

Stakeholder engagement

Adaptability

Time management

Issue resolution

Tools

SQL

Toad

Snowflake

Excel

Splunk

OpenSearch

Olly Search

Stratus

Tandem

Orbital

Commerce platforms

Job description

Job Description

Join a team where your technical expertise and client focus transform the onboarding experience for Commercial Banking Merchant Services clients. As a Technical Client Consultant, you will guide clients through implementation, provide technical consulting, and ensure a seamless transition to production. You'll collaborate across teams, resolve complex issues, and help deliver best-in-class solutions in a dynamic, high-impact environment.

As a Technical Client Consultant in Commercial Banking Merchant Services, you are instrumental in transforming the client onboarding experience by providing technical consulting and support. You ensure a seamless transition from post-implementation to production rollout, working closely with internal partners and stakeholders. You serve as a subject matter expert, advise on production validations, and proactively identify and resolve risks. Your role requires strong technical consulting, client service, and communication skills to deliver successful implementations and ongoing client satisfaction.

Job Responsibilities

• Manage a rotating portfolio of new and existing Commercial Banking Merchant Services clients, ensuring seamless transition from implementation to production.
• Serve as a trusted subject matter expert, advising clients and internal teams on production validations, including authorization performance, downgrades, settlement, and funding.
• Proactively identify and elevate risks or issues to internal partners and stakeholders, driving timely resolution and minimizing client impact.
• Ensure strict adherence to regulatory, compliance, and internal operating standards throughout client onboarding and post-implementation.
• Translate client requirements into effective platform solutions to support successful implementations.
• Define, review, and approve end-to-end client solutions, spanning connectivity, transaction processing, reporting, and reconciliation.
• Develop and execute a clear communication strategy to keep clients and stakeholders informed throughout post-implementation and production validation phases.
• Establish and track key performance indicators (KPIs) to measure the success of clients' production rollouts, providing regular, data-driven updates to leadership and stakeholders.
• Foster a collaborative culture of teamwork and partnership across functions.
• Handle client and internal escalations with professionalism, sound judgment, and a focus on positive outcomes.
• Operate effectively in a dynamic, deadline-driven environment, managing multiple initiatives simultaneously.

Required Qualifications, Capabilities, And Skills

• Minimum of 10 years of professional experience, including at least 5 years supporting Client Services, Implementations, and/or Operations teams.
• At least 5 years of experience diagnosing and resolving complex issues across applications, data messaging, and network connectivity.
• Proven ability to read, interpret, and apply technical product specifications for both transaction-based and file-based integrations.
• Strong strategic thinking and analytical problem-solving capabilities.
• Excellent written and verbal communication skills, with the ability to effectively influence and engage stakeholders at all organizational levels.
• Demonstrated ability to foster a collaborative culture of teamwork and partnership across functions.
• Highly adaptable, with the ability to operate effectively in a dynamic environment and manage ambiguity.
• Ability to perform successfully in a deadline-driven environment.
• Strong organizational skills, with the capacity to prioritize and manage multiple initiatives simultaneously.
• Experience handling client and internal escalations with professionalism, sound judgment, and a focus on positive outcomes.

Preferred Qualifications, Capabilities, And Skills

• Advanced analytics and presentation skills; ability to translate complex data into actionable stories and identify meaningful trends.
• Expertise in the merchant services industry, including PCI compliance, operational control design, and risk mitigation practices.
• Working knowledge of relational database concepts and ability to write and interpret SQL queries.
• Strong analytical capability, leveraging tools such as Toad, Snowflake, and Excel for deep data analysis.
• Hands-on experience conducting transaction research and issue analysis using tools such as Splunk, OpenSearch, and Olly Search dashboards.
• In-depth knowledge of Merchant Services business verticals, technical platforms, and operational processes, including experience with Stratus, Tandem, Orbital, and Commerce platforms.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.