Senior Client Service Leader — Banking & Treasury Innovation

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

JPMorganChase is seeking a Client Service Senior Manager in the Philippines to lead a team responsible for resolving client requests and improving service operations within the Commercial & Investment Bank. You will shape policies, drive data-driven initiatives and oversee treasury and cash management services with a focus on strategic outcomes.

The role requires 5+ years in team leadership in client service, strong data analysis skills, and the ability to influence stakeholders.

Qualifications

• 5+ years of leadership and management experience in a client service environment, focusing on treasury and cash management products.
• Proven ability to develop and implement strategic operational plans delivering exceptional client service.
• Experience in analyzing complex data to identify trends and opportunities and develop innovative solutions.
• Strong skills in building relationships with internal stakeholders, influencing and driving outcomes.
• Experience overseeing end-to-end change management, including communications and stakeholder impact.

Responsibilities

• Lead and manage a team of Client Service Professionals, driving continuous improvement and innovation.
• Develop and implement strategic operational plans leveraging treasury and cash management products to deliver service excellence.
• Analyze data to identify trends and opportunities and test innovative solutions aligned with policies.
• Establish relationships with internal stakeholders and influence outcomes to drive value.
• Oversee end-to-end change management processes, including communications and mitigating stakeholder impact.

Skills

Team leadership

Treasury & cash management

Data analysis

Change management

Stakeholder influence

Project management

Digital literacy

Automation

AI/ML awareness

Cybersecurity basics

Job description

JPMorganChase is seeking a Client Service Senior Manager in the Philippines to lead a team responsible for resolving client requests and improving service operations within the Commercial & Investment Bank. You will shape policies, drive data-driven initiatives and oversee treasury and cash management services with a focus on strategic outcomes.

The role requires 5+ years in team leadership in client service, strong data analysis skills, and the ability to influence stakeholders.