Client Onboarding & Operations Analyst

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines seeks a Client Operations Analyst to support client onboarding and service requests across multiple products and platforms, delivering a consistent and responsive experience while ensuring timely, accurate operational tasks.

The role emphasizes structured problem-solving, change support, and a risk-aware mindset, including fraud prevention awareness, to safeguard client interests and drive continuous improvement through automation and effective

Qualifications

• 3+ years in client service operations or onboarding.
• Adheres to documented processes with quality controls.
• Knowledge of fraud prevention concepts.
• Experience enabling process improvements.
• Able to work with automation and workflow tools.

Responsibilities

• Support end-to-end client onboarding to ensure a smooth, timely experience.
• Respond to client inquiries and complete operational requests within deadlines.
• Process transactions and service activities per established controls.
• Investigate issues, troubleshoot root causes, coordinate with teams.
• Apply fraud awareness to identify red flags and escalate concerns.
• Document case details and outcomes for transparency.
• Support change management by communicating updates.
• Identify inefficiencies and propose practical enhancements.
• Assist with automation initiatives and user testing.
• Use active listening and questioning to clarify needs.

Skills

Client service operations

Client onboarding

Fraud prevention concepts

Strategic planning

Process improvement

Automation tools

Communication skills

Active listening

Prioritization

Multi-product platforms

Tools

Workflow tools

Case management

Process automation

Job description

JPMorgan Chase & Co. in the Philippines seeks a Client Operations Analyst to support client onboarding and service requests across multiple products and platforms, delivering a consistent and responsive experience while ensuring timely, accurate operational tasks.

The role emphasizes structured problem-solving, change support, and a risk-aware mindset, including fraud prevention awareness, to safeguard client interests and drive continuous improvement through automation and effective