Technical Non-Voice Support Representative Beginner Friendly

Caldwell Communications; Malabon; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid technical training

Career growth opportunities

Performance incentives and bonuses

Job summary

Caldwell Communications in Quezon City is hiring a Technical Support Representative for an onsite role. You will assist customers with technical concerns, troubleshoot basic software, hardware, and internet issues, and provide step-by-step guidance. Paid training from Day 1 and opportunities for growth are offered.

No prior BPO experience required; good English communication and basic computer skills are essential. Willing to work onsite and on shifting schedules.

Qualifications

• High School or Senior High School grad required.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns.
• Troubleshoot basic software, hardware, and internet issues.
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

Good English communication

Basic computer knowledge

Troubleshooting skills

Education

High School or Senior High School graduate

Job description

Technical Support Representative

Onsite | Quezon City | Up to ₱26,000/month | Full-time

Job Overview

• Position: Technical Support Representative
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer knowledge and troubleshooting skills
• Good problem-solving skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid technical training
• Career growth opportunities

Location

West Avenue, Quezon City

Other possible sites: Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne