Technical Non-Voice Support Representative Beginner Friendly

Caldwell Communications; Manila; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Performance-based incentives and bonuses

Paid technical training and upskilling programs

Clear career growth opportunities

Job summary

Caldwell Communications is seeking a Technical Support Representative in Quezon City to assist customers with technical concerns related to software, hardware, and internet connectivity. The role requires good communication skills and offers a competitive salary package of up to ₱26,000/month.

This position is ideal for fresh graduates and career shifters, providing paid training from Day 1 and clear pathways for career growth in a supportive environment. Join us for an opportunity to cultivate skills in customer service and technical support.

Qualifications

• Good English communication skills in both verbal and written forms.
• Strong problem-solving and analytical skills.
• Basic computer knowledge with the ability to troubleshoot simple issues.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide technical troubleshooting for software, hardware, and connectivity issues.
• Document all issues, troubleshooting steps, and resolutions accurately.

Skills

Good English communication skills

Strong problem-solving skills

Basic computer knowledge

Education

High School or Senior High School graduate

Job description

Technical Support Representative (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time | Fresh Graduates Welcome

Compensation & Benefits

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid technical training and upskilling programs
• Clear career growth opportunities

Role Summary

The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience.

What You Will Do

• Handle customer inquiries via phone, chat, or email
• Provide technical troubleshooting for software, hardware, and connectivity issues
• Guide customers through step-by-step solutions in a clear and simple manner
• Resolve service-related and technical concerns efficiently
• Document all issues, troubleshooting steps, and resolutions accurately in the system
• Escalate complex technical issues to higher-level support teams when necessary
• Maintain high-quality customer service in every interaction
• Meet quality, productivity, and resolution time targets

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• No experience required
• Open to fresh graduates and career shifters
• Good English communication skills (verbal and written)
• Strong problem-solving and analytical skills
• Basic computer knowledge and ability to troubleshoot simple issues
• Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1

WHY THIS ROLE

This is a strong opportunity for individuals looking for call center hiring in the Philippines with no experience required. It provides structured training, real technical exposure, and long-term career growth in customer service and technical support.

LOCATION

Main Site: West Avenue, Quezon City

Other Sites:

• Cubao
• Eastwood
• Pasig
• Manila
• Marikina
• Ortigas
• Bridgetowne