Technical Email Support-Paid Training-Fast Hiring

Caldwell Communications; Quezon City; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Paid training

Upskilling programs

Performance-based incentives

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is hiring a Customer Service Representative (Call Center). This onsite, full-time role offers up to ₱26,000 monthly and requires at least 1 month of BPO experience.

You will handle inquiries via phone, chat, or email, provide accurate information, and resolve concerns with clear communication. Paid training starts Day 1, with performance-based incentives and clear career growth opportunities.

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage).
• At least 1 month of BPO/Call Center experience.
• Good English communication skills (verbal and written).
• Strong customer service orientation and ability to multitask.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve issues professionally and efficiently.
• Maintain high-quality customer service in every interaction.
• Document all customer interactions accurately in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English communication

Customer service orientation

Multitasking

Basic computer skills

Education

High School or Senior High School graduate (college level or graduate is an advantage)

Job description

Customer Service Representative (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time | Applicants with at least 1 Month BPO Experience

Compensation & Benefits

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid training and upskilling programs
• Clear career growth opportunities

Role Summary

The Customer Service Representative will handle customer inquiries, provide accurate information, and resolve concerns in a timely and professional manner. You will ensure every customer receives excellent service through clear communication and effective problem resolution.

What You Will Do

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and appropriate solutions to customer concerns
• Resolve issues professionally and efficiently
• Maintain high-quality customer service in every interaction
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• At least 1 month of BPO/Call Center experience
• Good English communication skills (verbal and written)
• Strong customer service orientation
• Basic computer skills and ability to multitask
• Willingness to work onsite and on shifting schedules

Work Setup & Training

• Onsite work setup
• Shifting schedule, including weekends, nights, and holidays
• Paid training provided from Day 1

Location

• West Avenue, Quezon City
• Cubao
• Eastwood
• Pasig
• Manila
• Marikina
• Ortigas
• Bridgetowne