Technical Support Representative

Santaisabel; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance

15 - 20 Days Vacation

Expanded maternity leave

Expanded paternity leave

Non-Taxable Allowance

Company-sponsored trainings

Healthy work environment

Job summary

A customer service company in Taguig is looking for a professional to handle customer inquiries via voice calls and emails. The ideal candidate should have a Bachelor's degree in IT, computer science, or related fields, and possess strong communication skills. Fresh graduates are also welcome to apply. This position involves troubleshooting product issues, documenting interactions, and guiding customers on product usage. Benefits include health insurance, life insurance, and generous leave policies.

Qualifications

• Minimum 1 year experience in customer service or related field.
• Bachelor's/College Degree or equivalent in IT/Computer Science.
• Basic understanding of technical concepts.

Responsibilities

• Handle customer inquiries through voice calls and email.
• Troubleshoot and resolve product-related issues.
• Document customer interactions and resolutions.
• Maintain knowledge of product updates and troubleshooting techniques.
• Escalate complex issues to higher-level support.
• Guide customers on product usage and best practices.

Skills

Communication skills

Technical troubleshooting

Customer service

Education

Bachelor’s degree in IT or related field

Open to fresh graduates

Job description

National Capital Region (NCR), Taguig City

• At least 1 year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Bachelor's/College Degree, Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology, Engineering (Computer), Engineering (Electrical).
• Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.

Responsibilities

• Handle customer inquiries through voice calls and email in a professional and timely manner.
• Troubleshoot and resolve product-related issues by guiding users through step-by-step solutions.
• Accurately document customer interactions, issue details, and resolutions in the ticketing system.
• Maintain up-to-date knowledge of product updates, system changes, and troubleshooting techniques.
• Escalate complex or unresolved issues to higher-level support or engineering teams when needed.
• Guide customers on product usage, features, and best practices.
• Collaborate with internal teams to report bugs, recurring issues, and customer feedback.

Qualifications

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field (or equivalent experience).
• Open to fresh graduates or early-career professionals.
• Strong communication skills for both voice and written channels.
• Basic understanding of technical concepts (networking, system setup, software basics).

Benefits

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 Days Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program