Email & Chat Customer Experience Specialist

Talent Outsourcing Channel Solutions; Davao City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Career development opportunities

Ongoing training programs

Work-life balance

Job summary

Talent Outsourcing Channel Solutions seeks a Non-Voice Customer Service Representative to join our Davao City team. The role focuses on written support across email, chat, and other text-based channels, delivering quality customer service.

You will handle inquiries, resolve issues, and maintain records while adhering to policies and quality standards. A HS/SHS diploma with engagement experience is preferred, and you will work in a collaborative, growth-oriented environment.

Qualifications

• Strong written communication with excellent grammar and spelling.
• HS/SHS Grad + 6 Customer Engaement Experience (BPO OR NONBPO)
• Proficient with computers, databases and CRM systems.
• Able to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via email, live chat and other written platforms.
• Resolve customer issues with empathy, patience and efficiency.
• Provide accurate product and service information to customers.
• Document interactions and maintain records in company systems.
• Follow company policies and standards.
• Identify opportunities to improve customer experience.
• Escalate complex issues to appropriate departments.
• Meet or exceed response time and satisfaction targets.
• Collaborate with team members and share best practices.
• Maintain confidentiality of customer information.

Skills

Strong written communication

Multitasking

Patience and empathy

Problem solving

CRM software proficiency

Attention to detail

Independent yet collaborative

Education

High school diploma or equivalent

Tools

CRM software

Job description

Talent Outsourcing Channel Solutions seeks a Non-Voice Customer Service Representative to join our Davao City team. The role focuses on written support across email, chat, and other text-based channels, delivering quality customer service.

You will handle inquiries, resolve issues, and maintain records while adhering to policies and quality standards. A HS/SHS diploma with engagement experience is preferred, and you will work in a collaborative, growth-oriented environment.