Email & Chat Support Specialist — Growth Path

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 264,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Opportunities for Career Advancement

13th Month Pay

Paid Training and Paid Time Off

Fun Company Events and Team Celebrations

Job summary

A leading communications consultancy in Metro Manila is looking for motivated and reliable individuals to provide exceptional customer support. You will handle inquiries via voice and non-voice channels, maintain accurate records, and ensure customer satisfaction. This role requires a high school diploma or higher, and offers competitive benefits including HMO coverage starting Day 1, performance bonuses, and opportunities for career advancement. Enjoy a full-time 8-hour work schedule with weekends off.

Qualifications

• High school graduate or college undergrad welcome.
• BPO experience is a plus but not required.
• Willing to work onsite.

Responsibilities

• Provide top-tier support by resolving customer concerns.
• Maintain accurate records in our internal system.
• Ensure customer satisfaction by resolving issues.
• Stay informed on company products and policies.
• Collaborate with the team for continuous improvement.

Skills

Motivation

Reliability

Enthusiasm

Education

High school graduate or higher

Job description

A leading communications consultancy in Metro Manila is looking for motivated and reliable individuals to provide exceptional customer support. You will handle inquiries via voice and non-voice channels, maintain accurate records, and ensure customer satisfaction. This role requires a high school diploma or higher, and offers competitive benefits including HMO coverage starting Day 1, performance bonuses, and opportunities for career advancement. Enjoy a full-time 8-hour work schedule with weekends off.