Technical CSR: Troubleshooting & Growth

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive pay and performance incentives

Technical training and professional growth

Supportive team and collaborative environment

Job summary

A leading communications consultancy is seeking Technical Customer Service Representatives in Metro Manila. The role involves troubleshooting technical issues and providing solutions to clients via various communication channels. Candidates should possess strong English skills, a customer-focused mindset, and problem-solving abilities. Competitive pay, technical training, and opportunities for professional growth are offered, alongside a supportive team environment.

Qualifications

• High School or Senior High School graduate; College preferred.
• Strong English and problem-solving skills are essential.
• Customer-focused with the ability to analyze and resolve issues.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English skills

Problem-solving skills

Customer-focused

Analytical skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

A leading communications consultancy is seeking Technical Customer Service Representatives in Metro Manila. The role involves troubleshooting technical issues and providing solutions to clients via various communication channels. Candidates should possess strong English skills, a customer-focused mindset, and problem-solving abilities. Competitive pay, technical training, and opportunities for professional growth are offered, alongside a supportive team environment.