Technical Support Agent - Onsite Manila Training & Benefits

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Health Insurance

Paid technical training

Performance incentives

Job summary

A communications consultancy is seeking Technical Customer Service Representatives in Metro Manila. In this role, you will troubleshoot technical issues and provide clear solutions to clients via phone, chat, or email. The ideal candidate will have strong English and problem-solving skills, a customer-focused mindset, and basic computer abilities. Competitive pay, performance incentives, and technical training will be provided in a supportive and collaborative environment.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English and problem-solving skills.
• Customer-focused and analytical.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.

Skills

Strong English communication

Problem-solving skills

Customer-focused mindset

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

Job description

A communications consultancy is seeking Technical Customer Service Representatives in Metro Manila. In this role, you will troubleshoot technical issues and provide clear solutions to clients via phone, chat, or email. The ideal candidate will have strong English and problem-solving skills, a customer-focused mindset, and basic computer abilities. Competitive pay, performance incentives, and technical training will be provided in a supportive and collaborative environment.