Technical Support & Customer Care Specialist

Madimack Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading company in customer service solutions is looking for a Customer Service Representative (Technical Support Role) based in Mandaluyong. The role requires a blend of technical skills and customer service expertise to provide effective support and develop customer relationships. Candidates should have a strong customer service background and the ability to solve technical issues quickly. This position offers an opportunity to work independently and make an impact in customer satisfaction.

Qualifications

• Strong background in customer service required.
• Ability to provide real-time solutions to technical queries.
• Detail-oriented and organized approach to customer interactions.

Responsibilities

• Blend technical and customer service skills to provide support.
• Identify and analyze customer needs effectively.
• Create documentation to improve customer service processes.

Skills

Engineering background

Customer Service

Real-time solutions

Problem Solving

Effective communication

Job description

A leading company in customer service solutions is looking for a Customer Service Representative (Technical Support Role) based in Mandaluyong. The role requires a blend of technical skills and customer service expertise to provide effective support and develop customer relationships. Candidates should have a strong customer service background and the ability to solve technical issues quickly. This position offers an opportunity to work independently and make an impact in customer satisfaction.