Technical Support Specialist (Onsite) — Training & Growth

Caldwell Communications Consultancy Philippines; Quezon City; On-site; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Technical training and professional growth

Job summary

A prominent communications consultancy is seeking a Technical Account Representative to provide troubleshooting and support for clients experiencing technical issues. This role requires strong English communication and problem-solving skills, with responsibilities including handling inquiries via various channels and documenting resolutions. The candidate should be a High School graduate, willing to work onsite in Quezon City, and will benefit from competitive pay and training opportunities.

Qualifications

• Strong English communication skills are essential.
• Problem-solving skills to assist clients effectively.
• Customer-focused approach with an analytical mindset.
• Basic computer skills are required for troubleshooting.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Document issues and resolutions accurately.
• Meet service quality and productivity targets.

Skills

Strong English

Problem-solving skills

Customer-focused

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

Job description

A prominent communications consultancy is seeking a Technical Account Representative to provide troubleshooting and support for clients experiencing technical issues. This role requires strong English communication and problem-solving skills, with responsibilities including handling inquiries via various channels and documenting resolutions. The candidate should be a High School graduate, willing to work onsite in Quezon City, and will benefit from competitive pay and training opportunities.