Senior CSR - Remote Support & Solutions Expert

Gratitude Philippines; Mandaluyong; Remote; PHP 334,800 - 446,400; Full time

Job summary

A customer service solutions company based in Metro Manila is seeking an experienced Customer Service Representative to assist customers through various channels. The ideal candidate should have 5–7 years of experience in customer service, excellent communication skills, and a customer-centric attitude. This remote position offers flexible hours and requires strong problem-solving and interpersonal skills. Join us to enhance customer satisfaction while working in a supportive environment.

Qualifications

• 5–7 years of experience in customer service or related fields.
• Ability to analyze customer needs and provide suitable solutions.
• Strong interpersonal skills.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries.
• Document customer interactions and maintain records.
• Collaborate with team members to enhance service delivery.

Skills

Excellent communication

Problem-solving skills

Customer-centric attitude

Education

Bachelor’s degree in a relevant field

Job description

A customer service solutions company based in Metro Manila is seeking an experienced Customer Service Representative to assist customers through various channels. The ideal candidate should have 5–7 years of experience in customer service, excellent communication skills, and a customer-centric attitude. This remote position offers flexible hours and requires strong problem-solving and interpersonal skills. Join us to enhance customer satisfaction while working in a supportive environment.