Senior CSR - Remote Support & Solutions Expert

Gratitude Philippines; Manila; Remote; PHP 334,800 - 446,400; Full time

Job summary

A customer service-focused company in Manila seeks an experienced candidate to assist customers via phone, email, and chat. The role requires 5–7 years of customer service experience and skills in communication and problem-solving. Responsibilities include providing product information, documenting interactions, and identifying areas for improvement. The position offers a remote work environment with flexible hours.

Qualifications

• 5–7 years in customer service or related fields required.
• Ability to analyze customer needs and provide suitable solutions.
• Customer-centric attitude with strong interpersonal skills.

Responsibilities

• Assist customers via phone, email, and chat.
• Provide product and service information.
• Document customer interactions and maintain records.
• Collaborate with team members to enhance service delivery.
• Identify recurring issues and suggest improvements.

Skills

Excellent communication

Problem-solving

Strong interpersonal skills

Education

Bachelor’s degree in relevant field

Job description

A customer service-focused company in Manila seeks an experienced candidate to assist customers via phone, email, and chat. The role requires 5–7 years of customer service experience and skills in communication and problem-solving. Responsibilities include providing product information, documenting interactions, and identifying areas for improvement. The position offers a remote work environment with flexible hours.