Technical Content Writer: Knowledge Base & Product Launches

Cognizant; Taguig; Sur place; PHP 400 000 - 600 000; Plein temps

Résumé du poste

Cognizant is seeking a technical writer to craft knowledge base and help center articles aligned with client requests. You will collaborate with project coordinators and leads on product launches and write concise, reader-friendly manuals.

The role requires strong English, at least 1 year in instructional writing and customer support, and the ability to scope topics for new content, including blogs for forums and social channels.

Qualifications

• Two years of college completed (no failed subjects).
• At least 1 year of experience as a technical or instructional writer with understanding of smart technology.
• At least 1 year of experience in a customer service or technical support project.
• High English proficiency - speaking and writing.
• Ability to write concise, reader-friendly gadget user manuals.

Responsabilités

• Write knowledge base and help center articles, in line with client / stakeholder requests
• Participate in writing content for help center and knowledge base on product launches, with project coordinators and project lead (team leader) collaboration
• Engage in initial investigation and scoping of information, conducive to the topics that are required to write
• Writing social and community forum blogs aligned with inputs provided by the clients and community managers
• Collaborate with the stakeholders in staging product announcements and emerging product releases

Connaissances

Technical writing

Instructional writing

Customer service

English proficiency

Gadget manuals

Formation

Two years of college completed

Description du poste

Cognizant is seeking a technical writer to craft knowledge base and help center articles aligned with client requests. You will collaborate with project coordinators and leads on product launches and write concise, reader-friendly manuals.

The role requires strong English, at least 1 year in instructional writing and customer support, and the ability to scope topics for new content, including blogs for forums and social channels.