Tech Content Writer — Knowledge Base & Product Launches

Cognizant; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Cognizant is seeking a technical/instructional writer to craft knowledge base and help center articles for global product launches. You will collaborate with project coordinators and leads to ensure accurate, clear content.

Ideal candidates have at least one year in technical writing, strong English, and experience in customer service or tech support, with the ability to write concise manuals and user guides.

Qualifications

• 2+ years of college coursework completed
• 1+ year experience as technical or instructional writer
• 1+ year experience in customer service or technical support
• High proficiency in English (spoken and written)
• Ability to write concise, reader-friendly manuals and guides

Responsibilities

• Write knowledge base and help center articles per client and stakeholder requests
• Contribute content for help center and knowledge base on product launches with project coordinators and leads
• Conduct initial information gathering and scoping for topics to be written
• Write social and community forum blogs aligned with client and community manager inputs
• Collaborate with stakeholders during staging of product announcements and releases

Skills

Technical writing

Customer service

English proficiency

Blog writing

Education

Two-year college coursework

Job description

Cognizant is seeking a technical/instructional writer to craft knowledge base and help center articles for global product launches. You will collaborate with project coordinators and leads to ensure accurate, clear content.

Ideal candidates have at least one year in technical writing, strong English, and experience in customer service or tech support, with the ability to write concise manuals and user guides.