Global Technical Writer & Project Coordinator

Cognizant Consulting; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Cognizant is seeking a Technical Writing Coordinator in the Manila area to drive end-to-end content projects for global tech teams. You will oversee help center article creation, maintain editorial standards, and liaise with stakeholders to keep milestones on track.

As a daily client-facing anchor, you’ll guide technical writers, coordinate kickoff sessions, and ensure cross-functional alignment across editors, team leads, and content strategists.

Qualifications

• Two-year college completion.
• Bachelor’s degree in Communications, English, IT, Journalism, or related field is an advantage.
• At least 1 year of experience supporting technology-focused customer service, help center, or technical support projects.
• At least 1 year of experience as a technical writer, copy editor, quality reviewer, or content project coordinator, with a proven ability to audit structured documents and writing guidelines.
• Proficiency with content management systems (CMS), translation platforms, collaborative office suites (docs, spreadsheets, project trackers), automated staging setups and other AI-powered tools.
• High in English proficiency - Speaking and Writing.

Responsibilities

• Handle end-to-end technical writing projects for a global tech company, overseeing help center article creation and ongoing maintenance edits.
• Acting as a daily, client-facing anchor, the coordinator guides technical writers, manages stringent project milestones, and ensures seamless cross-functional communication with stakeholders.
• Coordinate and lead scheduled project kickoff sessions, ensuring cross-functional alignment across technical writers, editors, team leads, and content strategists to effectively handle complex project requests.
• Interprets complex scoping instructions for large launches, parsing through fragmented resources, reference materials, and technical jargon to determine what needs to be synthesized into reader-friendly content.

Skills

Project coordination

Client-facing

Cross-functional communication

CMS proficiency

Translation platforms

AI-powered tools

English proficiency

Education

Two-year college completion

Bachelor’s degree in Communications/English/IT/Journaling (advantage)

Tools

CMS

Translation platforms

Docs/Spreadsheets/Project trackers

AI-assisted tooling

Job description

Cognizant is seeking a Technical Writing Coordinator in the Manila area to drive end-to-end content projects for global tech teams. You will oversee help center article creation, maintain editorial standards, and liaise with stakeholders to keep milestones on track.

As a daily client-facing anchor, you’ll guide technical writers, coordinate kickoff sessions, and ensure cross-functional alignment across editors, team leads, and content strategists.