Lead Technical Content Writer | ₱40K Joining Bonus

Cognizant; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

Cognizant Philippines is seeking a Training Specialist to design, deliver, and manage learning programs for new hires and ongoing upskilling. You will facilitate classes, perform Training Needs Analyses, and develop knowledge tests to measure learning outcomes in a fast-paced, tech-driven environment.

You will collaborate with Quality, Operations and Process Improvement to drive projects that enhance performance, prepare weekly progress reports, and apply the 30-60-90 rule to trainee

Qualifications

• Minimum of 2 years of experience in instructional or technical writing.
• At least 1 year of experience as a trainer.
• Strong understanding of smart technology.
• Preferred experience in managing teams, analyzing products and services, brainstorming and testing processes, monitoring and reporting data.
• At least 5 years of experience in a customer service or technical support project.
• High in English proficiency - Speaking and Writing.
• Graduate of a 4 year bachelor college course.

Responsibilities

• Facilitate a series of new hire and cross-training and up-training classes
• Conduct Training Needs Analysis (TNA)
• Provide support to operations by creating and facilitating knowledge tests and upskilling programs
• Coordinate with various departments such as quality, operations and process improvement to manage projects and programs that could aid in driving better operational performance.
• Prepare weekly read-out reports to relay training updates, progress and plans.
• Manage training reports based on stakeholder requirements
• Trainee performance management applying the 30-60-90 rule
• Conduct coaching sessions with trainees to drive performance
• Manage and implement projects to help achieve operational excellence

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Terms and conditions apply.

Scope of Responsibilities:

• Facilitate a series of new hire and cross-training and up-training classes
• Conduct Training Needs Analysis (TNA)
• Provide support to operations by creating and facilitating knowledge tests and upskilling programs
• Coordinate with various departments such as quality, operations and process improvement to manage projects and programs that could aid in driving better operational performance.
• Prepare weekly read-out reports to relay training updates, progress and plans.
• Manage training reports based on stakeholder requirements
• Trainee performance management applying the 30-60-90 rule
• Conduct coaching sessions with trainees to drive performance
• Manage and implement projects to help achieve operational excellence

Who Thrives Here:

• Minimum of 2 years of experience in instructional or technical writing.
• At least 1 year of experience as a trainer.
• Strong understanding of smart technology.
• Preferred experience in managing teams, analyzing products and services, brainstorming and testing processes, monitoring and reporting data.
• At least 5 years of experience in a customer service or technical support project
• High in English proficiency - Speaking and Writing
• Graduate of a 4 year bachelor college course
• Business Review including Data Storytelling and Presentation
• Moderate to Advance Knowledge in Analytics
• Classroom Management
• Advanced writing and analytical skills and with technical experience (preferably on devices/gadgets)
• Must have an advanced grasp in smart and networking devices
• The interest and high level ability to write and analyze drafts such as Knowledge Base, Help Center articles in line with latest technological trends
• Openness to work in a shifting schedule
• Work in a team-oriented environment

Why Join Us?

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.